Last updated: September 17, 2026
At vibrammall, we believe buying footwear online should feel straightforward. You should know what you are ordering, when it will arrive, what it costs, and what to do if something is not right. That is what we mean by confidence in every step.
Before you order. Every product page tells you what the item is, what sizes and options are available, and what the price is in U.S. dollars. There are no hidden fees added at checkout. Shipping to the contiguous 48 United States is free, and we do not collect sales tax.
When you check out. Our checkout uses SSL encryption. You can pay with Visa, MasterCard, or PayPal. The total you see is the total you pay.
While your order is on its way. Orders placed before 2:00 PM Eastern Time on a business day begin processing the same day. Processing takes 1–2 business days, and estimated shipping time is 3–5 business days after that. You will receive a tracking number by email once your order ships.
If something is not right. You have 30 calendar days from delivery to return an eligible item. Return shipping is free, and we do not charge restocking or reshipping fees. Refunds are processed within 1–2 business days after we receive the return; your bank or payment provider may take an additional 7–10 business days to post the refund.
If you need to reach us. Our service hours are Monday–Friday, 9:00 AM–6:00 PM Eastern Time. You can email info@vibrammall.com or call +1 912-665-0076. We usually respond within 1–2 business days.
We are an independent online retailer. We are not affiliated with, endorsed by, or sponsored by any other brand. We sell footwear and related products, and we work to keep our policies clear, consistent, and easy to find.
That is our commitment. Confidence in every step means you always know where you stand.